Opiniones de clientes de Maxxidiscount

Estimado cliente,

En primer lugar, nos gustaría expresarle nuestras más sinceras disculpas por la desagradable experiencia que ha tenido recientemente. Entendemos lo importante que es para usted que el pedido de la vuelta al cole de su hijo se desarrolle sin problemas, y lamentamos profundamente que no haya sido así.

Hemos estudiado detenidamente su situación y comprendemos su frustración. Las circunstancias que rodearon su pedido están muy lejos del nivel de servicio que pretendemos ofrecer. Entendemos su pregunta sobre el seguimiento del envío a pesar de la cancelación del pedido, y esto merece una explicación.

El seguimiento se genera automáticamente en cuanto se crea un pedido, y puede indicar una fase de tramitación aunque los artículos ya no estén disponibles. Esto se debe al proceso logístico automatizado. Sin embargo, reconocemos que esto puede resultar confuso, y nos comprometemos a mejorar nuestra comunicación en esta fase.

Cancelar su pedido ocho días después de haberlo realizado es inaceptable y le pedimos disculpas por el retraso. Esto no refleja en modo alguno nuestro compromiso con nuestros clientes. Entendemos que ha sido una experiencia decepcionante y frustrante y prometemos mejorar en el futuro.

Nos tomamos muy en serio sus comentarios y utilizaremos esta experiencia para mejorar nuestros procesos internos y asegurarnos de que no se produzcan situaciones similares en el futuro. Su confianza en nuestra empresa es importante para nosotros, y esperamos tener la oportunidad de ganarnos su confianza de nuevo en el futuro.

Como muestra de nuestro profundo pesar, nos gustaría discutir con usted cómo podemos enmendar esta situación. Póngase en contacto con nosotros en [email protected] o por teléfono en el 01 39889785 para que podamos encontrar una solución que le convenga.

Esperamos que acepte nuestras disculpas y que podamos trabajar juntos para resolver esta situación satisfactoriamente.

Reciba un cordial saludo,

Maxxidiscount

Thank you very much Saloua! We're glad you were satisfied with our service and fast delivery. We wish you a very nice day :)

Thank you very much for your comment, we are delighted that you were satisfied with the delivery!

Dear customer,

We sincerely apologize for the inconvenience caused by your partial delivery and the lack of response from our support department. We understand how frustrating this can be, and are committed to resolving this issue quickly for you.

We assure you that we take this situation very seriously, and will immediately investigate what happened with your order. Please bear with us while we carefully review your case.

In the meantime, we recommend that you check your spam or junk mail folders in case our reply to your message ended up there. If possible, please also check that you used the website to contact us, as we haven't received any mail from you.

We also regret that you were unable to reach us by phone.
We're in a busy period and it's difficult to respond at this time. We will be taking steps to improve our availability and responsiveness so that this does not happen again in the future.

We are determined to resolve this problem and provide you with a satisfactory solution as soon as possible. Your satisfaction as a customer is our top priority, and we will do everything in our power to rectify this situation.

Thank you for your understanding and patience. A member of our support team will contact you as soon as possible to resolve the problem and inform you of the action to be taken.

If you have any further questions or concerns, please let us know. We're here to help you and to ensure that your shopping experience with us is pleasant and trouble-free.

Once again, we apologize for any inconvenience. We hope to regain your trust and remain at your entire disposal.

Yours faithfully
The Maxxidiscount.com team

Beste Caroline Nocquet,

Bedankt voor het delen van uw mening over uw recente aankoop bij ons.
Het spijt ons te horen dat u niet helemaal tevreden bent over de kwaliteit van het product dat u hebt ontvangen.

Klanttevredenheid is onze topprioriteit en we nemen alle feedback van klanten zeer serieus.
We willen ervoor zorgen dat u altijd producten van hoge kwaliteit van ons ontvangt.

Om de problemen die je hebt ondervonden met de kwaliteit van het product beter te begrijpen, moedigen we je aan om ons meer details te geven over de specifieke problemen die je hebt opgemerkt.
Zo kunnen we de juiste maatregelen nemen om de situatie op te lossen en ons productaanbod te verbeteren.

Uw tevredenheid is belangrijk voor ons en we willen u graag een oplossing bieden die voor u werkt.

We nodigen je uit om rechtstreeks contact met ons op te nemen via onze klantenservice op de contactpagina van onze website, en we zullen ons best doen om het probleem naar je volledige tevredenheid op te lossen.

Nogmaals onze excuses voor deze teleurstellende ervaring en we kijken uit naar de mogelijkheid om uw vertrouwen te herwinnen.

Hoogachtend

Het Maxxidiscount-team

Beste Abdelhamid Abbaoui,

Het spijt ons te horen dat u erg teleurgesteld was over uw recente aankoop bij ons.
Uw tevredenheid is onze topprioriteit en we zijn vastbesloten om deze situatie voor u op te lossen.

Om de redenen van je ontevredenheid beter te begrijpen, raden we je aan om ons te vertellen over de specifieke problemen die je hebt ervaren met het product.
We willen rekening houden met al je feedback om ons aanbod te verbeteren en je een positieve winkelervaring te bieden.

We willen graag de kans krijgen om u volledig tevreden te stellen en uw vertrouwen terug te winnen.

Om dit te doen, nodigen we je uit om rechtstreeks contact met ons op te nemen via de contactpagina van onze website om ons te vertellen wat je er niet goed aan vond.
https://www.maxxidiscount.com/fr/contactez-nous

We zullen je verzoek met de grootst mogelijke zorg behandelen en er alles aan doen om een oplossing te vinden die is afgestemd op jouw behoeften.

We willen je ervan verzekeren dat we je mening waarderen en alle feedback van klanten zeer serieus nemen. Je winkelervaring bij ons moet positief zijn en we zullen er alles aan doen om de situatie recht te zetten.

Nogmaals, het spijt ons dat u een teleurstellende ervaring met ons heeft gehad. We kijken uit naar de mogelijkheid om u in de toekomst een betere ervaring te bieden.

Met vriendelijke groet

Het Maxxidiscount-team

Thank you for your review, Sabrina! We're delighted you enjoyed our products and services.

Thank you very much Andritsiresy Miora Nandrianina for taking the time to share your opinion with us! We are delighted that you were satisfied with your purchase and with our services. We hope you will continue to be part of the Maxxidiscount community!

Thank you for your review, Véronique. We're glad you liked our site and are satisfied with your purchase. We will continue to work hard to offer you the best quality and service.

Thank you very much for your comment Alain, we are delighted that your order arrived quickly and that you are satisfied with your product!

Thank you for your feedback.
However, we do not have any record of your emails on the support.

An email should be sent to :
https://www.maxxidiscount.com/fr/contactez-nous
or to [email protected]

When you made your claim on paypal you found that you were refunded within the hour and we apologized to you.

thank you

Sincerely,

Maxxidiscount

Thank you for your feedback! We are very pleased that our fast shipping and the compliant product met your expectations.

Hello Mrs. Foggetta

We thank you for your notice.
Your order has been shipped within the deadline. You contacted us because the order did not reach you, so we opened a dispute with the carrier and the package seems to have been misplaced by their service.
Your order was subsequently refunded in full.

Thank you for your understanding.

Yours faithfully
The Maxxidiscount.com team

Hello Ms. Leresche

Thank you for your review! We are delighted to have been able to satisfy you and hope to see you again very soon.

Kind regards
The Maxxidiscount team

Hello Mrs. Rey

Following our phone call, you will find enclosed the return form allowing you to send us the comforter cover La Patrouille so that we can manage the manufacturing defect. A new comforter cover, which we hope will brighten up your son, will then be sent to you.

Our team remains at your disposal for any information.

Kind regards
The Maxxidiscount.com team

Hello Ms. Sciaraffe

Thank you for your review! We are happy to have been able to satisfy you. Our team apologizes for the inconvenience.

See you soon!
Maxxidiscount

Hello Mr. Richard

Thank you for your opinion!
We hope to see you soon.

Yours faithfully
The Maxxidiscount team

Hello Mr. Brusco

Thank you for your opinion.
We hope to count you among our loyal customers!

Kind regards
The Maxxidiscount team

Hello Ms. Daoud

Thank you for your opinion!
Our team hopes to see you soon.

Best regards
Maxxidiscount

Hello Mr. Hauer

Thank you for your opinion!
We hope to see you soon.

Best regards
The Maxxidiscount team

Hello Mrs. Maller

Thank you for your review :)
We are sincerely happy to have been able to satisfy you and hope to be able to count you among our most loyal customers!

See you soon
The Maxxidiscount team

Hello Mr. Joachim

We thank you for your opinion :)
However, there was no error of destination on our part for your order. You have placed an order for delivery in France, but you live in Martinique. The shipping costs involved are really not the same. We have therefore offered you, rather than cancel your order, to ship it to Martinique if the consequent shipping costs were rules, which you have accepted.

The order has been shipped and as confirmed by the tracking of your package, it is being delivered.

Thank you for your understanding.

Kind regards
The Maxxidiscount team

Hello Mr. Serge,

We thank you for your opinion :)
We are happy to have been able to satisfy you and hope to count you among our faithful customers.

See you soon
The Maxxidiscount team

Hello Mr. Fragnet,

We thank you for your opinion :)
We are happy that you were able to find your happiness on our store. We hope to be able to satisfy you again.

See you soon
The Maxxidiscount team

Hello Mrs Bijon

Thank you for your review :)
We hope to see you again very soon!

Best regards
The Maxxidiscount team