Opiniones de clientes de Maxxidiscount

Below is our message following your complaint of August 23:

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Dear customer,

thank you for your message.

We apologize for the inconvenience.

A refund of 3.38 was issued today via Paypal,

Yours sincerely
Customer service

Maxxidiscount.com
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Please do not reply to this email.
Login to your account to send us your message,
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https://www.maxxidiscount.com/fr/contactez-nous

Dear customer,

We sincerely apologize for the inconvenience caused by your partial delivery and the lack of response from our support department. We understand how frustrating this can be, and are committed to resolving this issue quickly for you.

We assure you that we take this situation very seriously, and will immediately investigate what happened with your order. Please bear with us while we carefully review your case.

In the meantime, we recommend that you check your spam or junk mail folders in case our reply to your message ended up there. If possible, please also check that you used the website to contact us, as we haven't received any mail from you.

We also regret that you were unable to reach us by phone.
We're in a busy period and it's difficult to respond at this time. We will be taking steps to improve our availability and responsiveness so that this does not happen again in the future.

We are determined to resolve this problem and provide you with a satisfactory solution as soon as possible. Your satisfaction as a customer is our top priority, and we will do everything in our power to rectify this situation.

Thank you for your understanding and patience. A member of our support team will contact you as soon as possible to resolve the problem and inform you of the action to be taken.

If you have any further questions or concerns, please let us know. We're here to help you and to ensure that your shopping experience with us is pleasant and trouble-free.

Once again, we apologize for any inconvenience. We hope to regain your trust and remain at your entire disposal.

Yours faithfully
The Maxxidiscount.com team

Beste Caroline Nocquet,

Bedankt voor het delen van uw mening over uw recente aankoop bij ons.
Het spijt ons te horen dat u niet helemaal tevreden bent over de kwaliteit van het product dat u hebt ontvangen.

Klanttevredenheid is onze topprioriteit en we nemen alle feedback van klanten zeer serieus.
We willen ervoor zorgen dat u altijd producten van hoge kwaliteit van ons ontvangt.

Om de problemen die je hebt ondervonden met de kwaliteit van het product beter te begrijpen, moedigen we je aan om ons meer details te geven over de specifieke problemen die je hebt opgemerkt.
Zo kunnen we de juiste maatregelen nemen om de situatie op te lossen en ons productaanbod te verbeteren.

Uw tevredenheid is belangrijk voor ons en we willen u graag een oplossing bieden die voor u werkt.

We nodigen je uit om rechtstreeks contact met ons op te nemen via onze klantenservice op de contactpagina van onze website, en we zullen ons best doen om het probleem naar je volledige tevredenheid op te lossen.

Nogmaals onze excuses voor deze teleurstellende ervaring en we kijken uit naar de mogelijkheid om uw vertrouwen te herwinnen.

Hoogachtend

Het Maxxidiscount-team

Beste Abdelhamid Abbaoui,

Het spijt ons te horen dat u erg teleurgesteld was over uw recente aankoop bij ons.
Uw tevredenheid is onze topprioriteit en we zijn vastbesloten om deze situatie voor u op te lossen.

Om de redenen van je ontevredenheid beter te begrijpen, raden we je aan om ons te vertellen over de specifieke problemen die je hebt ervaren met het product.
We willen rekening houden met al je feedback om ons aanbod te verbeteren en je een positieve winkelervaring te bieden.

We willen graag de kans krijgen om u volledig tevreden te stellen en uw vertrouwen terug te winnen.

Om dit te doen, nodigen we je uit om rechtstreeks contact met ons op te nemen via de contactpagina van onze website om ons te vertellen wat je er niet goed aan vond.
https://www.maxxidiscount.com/fr/contactez-nous

We zullen je verzoek met de grootst mogelijke zorg behandelen en er alles aan doen om een oplossing te vinden die is afgestemd op jouw behoeften.

We willen je ervan verzekeren dat we je mening waarderen en alle feedback van klanten zeer serieus nemen. Je winkelervaring bij ons moet positief zijn en we zullen er alles aan doen om de situatie recht te zetten.

Nogmaals, het spijt ons dat u een teleurstellende ervaring met ons heeft gehad. We kijken uit naar de mogelijkheid om u in de toekomst een betere ervaring te bieden.

Met vriendelijke groet

Het Maxxidiscount-team

Hello,
Thank you for your feedback.
However, we do not have any record of your emails on the support.

An email should be sent to :
https://www.maxxidiscount.com/fr/contactez-nous
or to [email protected]

Thank you for your feedback,

Sincerely,

Maxxidiscount

Thank you for your feedback.
However, we do not have any record of your emails on the support.

An email should be sent to :
https://www.maxxidiscount.com/fr/contactez-nous
or to [email protected]

When you made your claim on paypal you found that you were refunded within the hour and we apologized to you.

thank you

Sincerely,

Maxxidiscount

Hello Mrs. Foggetta

We thank you for your notice.
Your order has been shipped within the deadline. You contacted us because the order did not reach you, so we opened a dispute with the carrier and the package seems to have been misplaced by their service.
Your order was subsequently refunded in full.

Thank you for your understanding.

Yours faithfully
The Maxxidiscount.com team

Hello Mrs. Rey

Following our phone call, you will find enclosed the return form allowing you to send us the comforter cover La Patrouille so that we can manage the manufacturing defect. A new comforter cover, which we hope will brighten up your son, will then be sent to you.

Our team remains at your disposal for any information.

Kind regards
The Maxxidiscount.com team

Hello Mr. Joachim

We thank you for your opinion :)
However, there was no error of destination on our part for your order. You have placed an order for delivery in France, but you live in Martinique. The shipping costs involved are really not the same. We have therefore offered you, rather than cancel your order, to ship it to Martinique if the consequent shipping costs were rules, which you have accepted.

The order has been shipped and as confirmed by the tracking of your package, it is being delivered.

Thank you for your understanding.

Kind regards
The Maxxidiscount team

Hello Mr. Goux

We thank you for your opinion.
An answer was brought to you by e-mail and a refill was sent to you for the ordered pen :)

Kind regards
The Maxxidiscount team

Hello Mrs. Natario,

You placed an order with us on December 7, 2023 and it is noted shipped to your home since December 9, 2023.
You have contacted us to dispute the delivery and the order has been refunded in full.

Kind regards
The Maxxidiscount team

Hello Ms. Delhommeau,

You have ordered a 2022 agenda, which we certainly still have in stock, and we have sent you what was ordered... It is specified in the title of the ad and in the description that it is a 2022 agenda.
So we have simply met your expectations.

Thank you for your understanding.

Thank you for your understanding.
The Maxxidiscount team

Hello Mrs. Tassart,

We apologize for the inconvenience caused.
The out-of-stock item has of course been refunded.

Kind regards
The Maxxidiscount team

Hello Mr. Delplanque,

Your order placed on 30/09/2022 has been shipped but seems to have been misplaced by the carrier. A dispute has been opened with the latter and a full settlement has been initiated.

Kind regards
The Maxxidiscount team

Hello Mr. Gasmi,

You have ordered an agenda Strass Student random color (black or pink) and it is exactly, after verification, what we sent you.
Our after-sales service has been in touch with you by phone and by e-mail to tell you how to return the product if it does not suit you.

We are still waiting for your return.

Kind regards
Maxxidiscount

Hello Mrs. Magnin,

We apologize for the inconvenience caused.

Our after-sales service has taken your complaint into account and has made a claim to the carrier to find out what happened to your package. We take this matter very seriously and a return will be made as soon as possible.

Kind regards
Maxxidiscount.com

Hello Ms. Beyer,

We apologize for the inconvenience caused by this product error.

Our after-sales service immediately took care of your complaint and was able to process the product exchange as soon as possible.

Kind regards
Maxxidiscount.com

Hello Mrs. Wach,

We apologize for the inconvenience caused.
Due to a shortage of stock on the product ordered, we were unable to fulfill your order.
This last one was thus refunded to you in its entirety.

Good to you
Maxxdiscount.com

Hello Mrs. Porrazzo,

You have ordered Tigex soothers that we have delivered to you in due form. The pacifiers were delivered to you and you then contacted our after-sales service indicating that you had ordered the wrong model.

In this case, the return costs are at the customer's expense as indicated in our return policy.

Upon receipt of the returned product, a refund was immediately made.

Kind regards
Maxxidiscount.com

Bonjoru Mrs. Gustavino,

We apologize for the inconvenience.
After your complaint to our after-sales service, a new Sonic binder was sent to you immediately. You have now received it.

Kind regards
Maxxidiscount.com

Hello Mrs. Soulié,

Following your SAV complaint to our services, a new buoy was immediately sent to your home.

Kind regards
Maxxidiscount.com

Hello Mrs. Salmeron,

We thank you for your evaluation.
However, we do not have any complaint e-mail from you. We invite you to contact our after-sales service who will handle your complaint as soon as possible.

Sincerely
The Maxxidiscount team

Hello,

thank you for your feedback.
However we do not count any mail from your mail,

for a better support please contact us at :

https://www.maxxidiscount.com/fr/contactez-nous

Thank you,

Sincerely,

Maxxidiscount