Opiniones de clientes de JaponShop.com

Hello ?? I believe there has been a misunderstanding. Our surprise boxes are made up of products from the shop, but offered at a much more discounted price. Also, the contents are always visible: if you click on the surprise box, on the right side of the page you can see a full breakdown of the products included, along with a detailed explanation. This means that every customer can see exactly what is inside before purchasing. In your case, you chose to add an extra bag of chips of the same flavour to your order. At JaponShop.com we cannot guess individual preferences; our responsibility is to provide all the necessary information so you can choose with full transparency and criteria. Regarding the ramen included in the surprise box, it is one of the most expensive and exclusive items in our shop, a special edition inspired by a very famous premium restaurant in Japan. As for the chips, all flavours are correctly explained on the website, and we do not see any indication of an error in the information provided. If you need anything else or any additional help, we are fully at your disposal. Kind regards, Akiko

Hola ?? Muchísimas gracias por tus palabras. Nos has dejado realmente emocionados. Todo lo que describes es, precisamente, lo que intentamos transmitir cada día en JaponShop.com: cercanía, cuidado y un trabajo hecho con cariño y compromiso. Saber que lo percibes así y que te has sentido acompañada y atendida nos llena de alegría y nos recuerda por qué hacemos lo que hacemos. Cuidar a nuestros clientes es parte de nuestra forma de entender este proyecto, y comentarios como el tuyo nos motivan a seguir mejorando y entregándonos en cada detalle. Gracias de corazón por dedicar tu tiempo a escribir algo tan bonito. Aquí siempre tendrás un lugar donde volver, y estaremos encantados de seguir cuidándote en cada pedido. Un saludo, Akiko ????? ?? ???????????????????????????????????????? ?????????????????????????JaponShop.com?????????????????????????????????????????????????????????????????????????? ???????????????????????????????????????????????????????????????????????????? ?????????????????????????????? ????????????????????????????????????????????????????? ????????????? ???